Refund policy

Last updated on Oct 21 2026

WHITEFAWN PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellation requests are accepted only before the order has been dispatched. Once an order has been handed over to the courier it can no longer be cancelled, but it can be returned under the return terms below.

  • WHITEFAWN PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

  • For defective products please raise a return request within 7 days of receiving the product mentioning the reason for return. 

  • In case you feel that the product received is not as shown on the site or as per your expectations, please raise a return request within 7 days of receiving the product mentioning the reason for return. 

  • In case of any Refunds approved by the WHITEFAWN PRIVATE LIMITED, it’ll take 6-8 days for the refund to be processed to the end customer.

  • Return Window: Customers can return their orders within 7 days of delivery. Returns are free. We offer reverse pickup for most pin codes. For pin codes where reverse pickup is not available, customers can send the product back through any courier of their choice. We reimburse the courier cost and refund the order amount after we receive the product and complete a quality check.

  • Hygiene Standards: Returns may be refused if the item appears to have been worn, washed, soiled, or the tag has been removed.

  • Defective Products at delivery: For defective products please raise a return request mentioning the reason for return. 

  • Combo Packs: If returning an item from a combo pack, the entire pack must be returned. Partial returns are not accepted.

  • Non-Refundable Items: Gift cards/vouchers are non-refundable.

  • Exclusions: To ensure hygiene, we do not accept returns for certain products, including but not limited to masks, boxers, shorts, sweat-activated t-shirts, and socks. Miphoria reserves the right to update this policy and the list of excluded items without prior notice.